Posted by Rod Ward on 10 November 2000 at 15:21:43:
In Reply to: OPAS Reply posted by Jim Wilson on 07 November 2000 at 16:20:27:
I and a colleague have both just received replies from OPAS in
similar vein, but mine stated ".. if you think that not all your
points are covered by Mr. Cawley's complaint, then you should
persue it first with IBM, and if not satisfied with their reply,
raise the complaint with OPAS again, copying the IBM
correspondance." or words to that effect.
I think that Mr Cawley's complaint covers the main issues, but I
would add some emphasis and arguements to his and add some minor
points. As such, I am waiting to hear how IBM replies to my formal
complaint, (still no acknowledgement) and how the Ombudsman has
progressed by then.