In Reply to: Re: Why be surprised? posted by Nigel Foster on 05 January 2004 at 23:57:32:
: It took until 1983 to make them stick in a real situation.
: The first "crumb" was £10 million in year 1, and £70 million over the contract period (7 years). That was 1984 money.
And we had Roger Wright I seem to recall to be be grateful to for that. We never capitalised upon this because at the same time wisdom had it that we de-skill our SEs.... Customer centres and all that.