Thank you for your recent letter. I apologise for my delay in replying. I was interested in your case and I understand your concern.

This is a very serious matter. I have immediately written to the Pensions Ombudsman passing your letter. I have asked him to investigate whether you have a case.

Primarily the Pensions Ombudsman investigates complaints related to alleged maladministration by persons responsible for the management of occupational schemes.

Once I have heard from the Pensions Ombudsman I shall of course write to you again.

Yours sincerely

Virginia Bottomley